Terms and Conditions

Terms and Conditions


Jeanet Metselaar designs and manufactures jewelry and bags.

All assignments given to Jeanet Metselaar are accepted and executed exclusively under the applicability of these general terms and conditions.

Jeanet Metselaar, Chamber of Commerce number 02052325, established in Groningen, is referred to as the seller in these general terms and conditions.

The other party of the seller is referred to as the customer in these general terms and conditions.

The parties are the seller and the customer together.

The Agreement refers to the purchase agreement or the order between the parties.

The seller has the right to cancel an order if, on closer inspection, it turns out to be impossible or if unforeseen circumstances have occurred. The seller also has the right to cancel an order in case of negligence on the part of the customer. Costs already incurred may be charged depending on the situation.


The price that the customer must pay is agreed in advance, unless the parties explicitly agree otherwise.

The jewelry or the service provided must be paid in advance or upon collection. This can be paid in cash or on the spot in the seller’s workshop or via the payment system of the road shop. As long as the product has not yet been paid in full, the product remains the property of the seller. The seller cannot hand over the product to the customer until payment has been made in full.

Rights of the customer and of the seller

When unexpected situations have arisen, the seller cannot compensate the emotional damage and / or immaterial damage that this may entail. The seller will handle the order or repair and carry it out with all due care, expertise and professionalism.

The seller does not compensate damage to the customer that is the result of force majeure, such as, for example, damage as a result of a robbery, burglary, shoplifting or fire and / or when the contents or valuables insurance of the customer covers the damage. Any further payments from non-life insurance to the seller that relate to damage to a product of the customer will be paid by the seller to the customer.

Article 5: Right of withdrawal

In the case of a purchase from the existing collection (either via the website or in the studio), the customer is entitled to dissolve the Agreement within 14 days after receipt of the order without giving any reason (right of withdrawal). The term starts from the moment the (entire) order is received by the customer.

The customer has no right of withdrawal with regard to goods that have been manufactured or adjusted according to specific wishes, when the products have been tailor-made or adjusted according to the customer’s specifications.

During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the unused and undamaged product with all accessories supplied and – if reasonably possible – in the original shipping packaging to the seller, in accordance with the reasonable and clear instructions provided by the entrepreneur.


In the event of new (custom) work being made, the seller guarantees the absence of defects that will become apparent after delivery for a period of one year. If defects occur, those defects will be repaired free of charge.

In addition, the customer is entitled to free repair, compensation, price reduction or dissolution of the Agreement as granted to him by law.

Excluded from the warranty are wear and tear.

The Seller does not guarantee defects that have arisen after delivery of the Products as a result of improper use or lack of care on the part of the customer, or that are the result of changes made to the Product by the customer or third parties. Nor does the seller guarantee any damage that may arise as a result of these defects.

The seller guarantees the authenticity of the materials it uses.

The seller has the right to change the general terms and conditions at any time.

All changes made to the seller’s general terms and conditions are immediately applicable.

Choice of law

Dutch law applies to the legal relationship between the customer and the seller.

Any disputes will be submitted to the competent court under the law, or to the court in Groningen.